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Appointments and Cancellation Policy
The first step towards a beautiful, healthy smile is to schedule an appointment. Please call us today at 510-352-2632
Our patients are seen by appointment only. We value your time and make every effort to maintain an on- time schedule. If you are unable to keep an appointment,we would appreciate a 48 -hour notice so that we can offer that time to another patient. Appointments that are canceled within the 48-hour window, will incur a $50.00 charge.
After School Appointments
To accommodate the maximum number of after school patient visits, we advise you to schedule your appointments as soon as possible as they do fill up quickly. We will try to give as many patients after- school appointments as possible, but if school time appointments are necessary, we will gladly provide verification of the dental visit for your school's attendance office. Please keep in mind that it is state law that children be excused from school for medical and dental appointments.
If you are a new patient to our office, please visit our Patient Forms page to download our new patient forms that will need to be filled out when you arrive at our office. Printing them, filling them out and bringing them with you, will allow us to attend to your medical needs more quickly than completing them upon your arrival. Thank you and please contact our office if you have any questions.
If you child should suffer a traumatic injury, please call the office immediately. If your child is having an after-hours emergency please call 510-910-5226.
For your convenience, we accept cash, personal checks, money orders, and most major credit cards. Payment is expected at the time services are performed. Feel free to contact our office if your treatment plan requires more comprehensive dental work and you want to discuss financial arrangements.
If you have insurance, we will help you receive the maximum benefits available under your policy by submitting forms promptly.
Insurance policies are contracts between you and your insurance company. We file insurance claims as a courtesy to our patients. We cannot become involved in any disputes between you and your insurance company regarding deductibles, co-payments, covered charges, secondary insurance, etc. We can only supply factual information.
If you do not have insurance coverage, full payment is expected at the time of the appointment. Alternate payment plans must be made prior to the appointment. We do accept cash, check ,all major credit cards and CareCredit as forms of payments.
Due to the current social phenomenon of divided families, we have found it necessary to establish some guidelines regarding children who find themselves in this situation.
You can understand that we cannot be caught in the middle of responsibility disagreements regarding appointments or finances. Therefore, it is our office policy that the custodial parent (the parent with whom the child resides) will be considered responsible for the child's dental treatment. In the case of divided custody, the parent that brings the child in for the first appointment will be considered the responsible parent. We will deal directly with the custodial parent in all matters concerning the child's treatment.
Please contact our office if you have any questions. We look forward to hearing from you.
Educational Dental Videos
Because we are committed to improving the oral healthcare knowledge of our patients, we are providing the following selection of dental videos which we hope you will find interesting and informative. We have grouped the videos into various categories to provide quick access to the topics of greatest interest to you.
Click Here to watch our series of educational dental videos!
Frequently Asked Questions
Click Here to view some of the most frequently asked questions patients have about dentistry and oral health issues.
Interesting Dental Websites
In addition to our own website, there are other sites on the Web that provide interesting and helpful dental information. Because we are committed to improving the oral healthcare knowledge of our patients, we provide a selection of links to other sites you might find interesting and informative. To view these visit our Links Page or Click Here
If you are participating in sports where accidental contact is likely, we recommend a mouth guard to be worn during games and practices. You can pick up a kit at a sporting goods store or over the counter at a drugstore. If needed, we can help you fit the mouth guard or we can even fabricate a custom fitting mouth guard.
Hand Held Devices
As a courtesy to our patients and staff, we request that you please silence all devices prior to entering the office. If you need to take any phone calls or use these devices, please do so in the waiting room.